Welcome

CUSTOMERS IN BRITAIN NOW IN ITS 8TH YEAR! This survey is produced by ASR every April with our partners Research Now. Full details click here

The barometer of customer service attitudes and behaviour in Britain since 2005. An essential guide for any leading service provider in any sector. The 2012 survey is supported by Consumer Focus, Ofgem, Ofcom, the FSA, Morrisons and The Consumers Association/Which? and others. ***ORDER YOUR COPY NOW! ***

OPTION 1 >>> Full 2012 and previous back-data, plus new graphic trends report reviewing the key changes over 8 years: £495 ex. VAT

OPTION 2 >>> New graphic trends report only, reviewing key changes over 8 years: £295 ex. VAT

Experience the ASR difference

In today’s uncertain world reliable and inspiring research insight is all the more essential. Andrew Smith has over 25 years experience of providing high quality, great value solutions for a wide range of service organisations. Please see our client comments and project examples.

‘Over the last 5 years Andrew has directed a wide range of projects for ODEON. He is perceptive, energetic and good to work with, whether talking to local staff and customers or senior management. By using quant and qual techniques well together, he has gained a really good grasp of the issues driving our business’

Luke Vetere – Marketing & Sales Director, ODEON CINEMAS

We are valued by our clients because we deliver:

1. A great combination of experience, value, senior input and flexibility

2. A detailed understanding of how consumers think

3. Wide experience allowing us to think outside the confines of your brief

Providing great solutions for leading service providers since 2004

Andrew is also Chairman of the 400-strong Independent Consultants Group – the world’s leading network of small MR suppliers. For other research specialists, survey tips and great London events open to all visit www.theicg.co.uk